From: Angus Dorbie (dorbie++at++sgi.com)
Date: 02/21/2000 14:07:02
In general to file a bug and get customer support feedback you need a
support contract and to report it through formal channels and I think
it's safe to say that this kind of support will never be free. Also, the
flight loader is actually MPI's code, not that I'm trying to shirk the
issue, but the support for that code is not as straightforward as it
might seem. We try and fix bugs but it's difficult to assess what's
involved or the time this might take, more so than normal code
development. Currently we are actually in the midst of a bug fixing
phase on the Performer team but it's unlikely that all will be
addressed. They are prioritized, and fixing them is important.
Cheers,Angus.
Wunibald Karl wrote:
>
> Hi Angus,
> I don't want to spoil info-performer with my bug reports, but I think, that
> my remark needs some background information:
> I've reported some bugs, which seem to be flightloader related. After 4
> weeks I called again and that time get a loader update, which fixes at
> least the core dumps when loading files in V15.x. Other problems I've
> reported are still unsolved and uncommented. I don't know, if I doing
> wrong, it's a known bug nor, if it will be solved in the future. I'm sure,
> that I'm not alone with my problems and it would be fair to indicate the
> developer community a solution. I don't want to criticise you pfGuys (you
> are doing a great job) nor do I request maintenance for free, but there
> should be at least an indication under which conditions and when a solution
> can be expected (even if it's only a statement about quarterly updates).
> Saying nothing leads to a bad situation for both parties and supports
> rumours! Until hearing any announcements I have to guess that support will
> hopefully included in the upcoming PC product.
>
> Wuni
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-- For Performer+OpenGL tutorials http://www.dorbie.com/ My comment on the abuse of Jon Johanson's rights; After giving up raiding their neighboring countries the Norse men have taken to raiding 15 year old kids in their bedrooms. Very sad.
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