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<P style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-FAMILY: Arial">B i y m e d E g i t i m v e D a n i s m a n l i k H i z m e t l e r i</SPAN></B></P></TD></TR>
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<P align=center><FONT size=2 face=Arial>15-16-22-23 Subat 2014 <B>Satinalma yonetimi Sertifika Programi</B> (4 gun)</FONT></P>
<P align=center><FONT size=2 face=Arial>22-23 Subat 2014 <B>ileri Derece Satinalma Yonetimi</B></FONT></P></TD></TR>
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<P align=center><FONT face=Arial><B>Satinalma Yonetimi ve Teknikleri<BR>15-16 Subat 2014</B></FONT></P>
<P align=left><FONT size=2 face=Arial><B>Egitimin Icerigi:</B></FONT></P>
<UL>
<LI>
<P align=left><FONT size=2 face=Arial>Satin almanin isletme icindeki rolu ve amaclari </FONT></P>
<LI>
<P align=left><FONT size=2 face=Arial>Temel satin alma sureci</FONT><FONT face=Arial> </FONT>
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<P align=left><FONT size=2 face=Arial>Satin alma surecinde evrak, islem ve is akisi</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Satin almanin lojistik ile iliskileri</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Stok maliyetine giris</FONT><FONT face=Arial> </FONT></P>
<LI>
<P align=left><FONT size=2 face=Arial>Satin alma bolumunun organizasyonu</FONT><FONT face=Arial> </FONT></P></LI></UL>
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<P align=left><FONT size=2 face=Arial>Tedarikci cesitleri</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Tedarikci iliskileri ve degerlemesi</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Tedarikci secimi</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Malzeme yonetimi ve planlama isbirligi</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Satin alma performansinin olcumu</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Satin almada maliyet dusurme yontemler</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Satin almada toplam kalite yonetimi</FONT><FONT face=Arial> </FONT></P>
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<P align=left><FONT size=2 face=Arial>Satin almada takim calismasi </FONT></P></LI></UL>
<P align=left><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Daha Fazla bilgi icin <A href="http://biymed.us4.list-manage.com/track/click?u=ed66d4ce18bce10ba80298590&id=01b7c6562c&e=4d60054583">Tiklayin</A></SPAN><FONT face=Arial> </FONT></P>
<P><FONT face=Arial></FONT> </P></TD></TR>
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<P id=yui_3_13_0_ym1_1_1387176994806_12519 style="TEXT-ALIGN: center; MARGIN: 2.25pt 0cm" align=center><B id=yui_3_13_0_ym1_1_1387176994806_12521><SPAN id=yui_3_13_0_ym1_1_1387176994806_12520 style="FONT-SIZE: 11pt; FONT-FAMILY: Arial">ileri Derece Satinalma Yonetimi Egitimi<BR>22-23 Subat 2014</SPAN></B><SPAN id=yui_3_13_0_ym1_1_1387176994806_12518 style="FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'"></SPAN></P>
<P id=yui_3_13_0_ym1_1_1387176994806_12516 style="MARGIN: 2.25pt 0cm"><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Egitimin Icerigi:</SPAN></B><SPAN id=yui_3_13_0_ym1_1_1387176994806_12515 style="FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'"></SPAN></P>
<UL>
<LI>
<P id=yui_3_13_0_ym1_1_1387176994806_12511 style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN id=yui_3_13_0_ym1_1_1387176994806_12510 style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalma Icin Cesitli Orgut Semalari </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Piyasa Etudu Yapma </SPAN></P>
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<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sozlesme Hazirlama ve Yonetme (Ornekler) Kontrat Nasil Yapilir? </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalma Butcesi Nasil Hazirlanir. </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalmada Yasanan Yapisal ve Islevsel Sorunlar </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalma Sisteminin Kurgusu </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalma Siparisi - Giris </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Teslim Alma Islemleri </SPAN></P>
<LI>
<P id=yui_3_13_0_ym1_1_1387176994806_13250 style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN id=yui_3_13_0_ym1_1_1387176994806_13249 style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Fiyatlandirma Kontrolu </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalma Planlamasi </SPAN></P>
<LI>
<P id=yui_3_13_0_ym1_1_1387176994806_13252 style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN id=yui_3_13_0_ym1_1_1387176994806_13251 style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalmada Muzakere Sureci </SPAN><SPAN id=yui_3_13_0_ym1_1_1387176994806_13254 style="FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'"></SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tedarikci iliskileri Yonetimi (SRM) </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tedarikci Degerlendirme Sistemi Nasil Kurulur</SPAN><FONT face=Arial> </FONT></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tedarikci Risk Analizi</SPAN><FONT face=Arial> </FONT></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">ABC (PARETO) Analizleri </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Tedarik Zinciri Yonetimi ve Satinama iliskileri </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalmacinin Performans Degerlendirmesi </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Satinalma Raporlari </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Yeni Satinalma Stratejileri Nasil Gelistirilir? </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Isletme Malzeme Planlamasi (MRP) </SPAN></P>
<LI>
<P style="MARGIN: 2.25pt 0cm 2.25pt 36pt; TEXT-INDENT: -18pt"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">E-Satinalma </SPAN></P></LI></UL>
<P style="MARGIN: 2.25pt 0cm"><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Daha Fazla bilgi icin <A href="http://biymed.us4.list-manage.com/track/click?u=ed66d4ce18bce10ba80298590&id=63f54dc1d0&e=4d60054583">Tiklayin</A></SPAN><FONT face=Arial> </FONT></B></P></TD></TR>
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<P id=yui_3_13_0_ym1_1_1387176994806_13255 style="TEXT-ALIGN: center; MARGIN: 2.25pt 0cm" align=center><B><SPAN style="FONT-FAMILY: Arial">Musteri iliskileri Yonetimi Egitimi<BR></SPAN></B><B id=yui_3_13_0_ym1_1_1387176994806_13256><SPAN id=yui_3_13_0_ym1_1_1387176994806_13257 style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">22-23 Subat 2014</SPAN></B><SPAN id=yui_3_13_0_ym1_1_1387176994806_13258 style="FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'"></SPAN></P>
<P align=justify><FONT size=2 face=Arial><B>Eğitim İçeriği</B> </FONT></P>
<UL>
<LI>
<P align=justify><FONT size=2 face=Arial><B>Müşteri Odaklılık<BR></B>Müşteri Odaklı Kurumsal İmaj<BR>Kurumsal imaj müşteriye nasıl yansır?<BR>Her temasta müşteri algısı yönetimi </FONT></P>
<LI>
<P align=justify><FONT size=2 face=Arial><B>Müşteri İlişkileri Yönetimi<BR></B>Müşteri Beklentileri<BR>Uzun Dönemli Müşteri Yaklaşımı ve Güven İlişkisi<BR>Müşteri Tipleri ve Müşteri Tiplerine Uygun İlişki Biçimleri<BR>Müşteri Şikayetlerinin Önemi<BR>Şikayet Oluşum Sürecinde Alınması Gereken Önlemler<BR>Şikayet Karşılama ve Çözüm Süreci<BR>Müşteri Karar Sürecini Belirleyen Unsurlar </FONT></P>
<LI>
<P align=justify><FONT size=2 face=Arial><B>Müşteri İlişkileri Yönetimi’nde Temel İletişim Yaklaşımları<BR></B>Etkin Dinleme<BR>Çözüm Odaklılık<BR>İtirazlarla Başa Çıkma<BR>İkna Süreci ve İkna Yöntemleri<BR>Çatışma Yönetimi<BR>Şikayet Karşılama<BR>Kızgın Müşterilerle Başa Çıkma </FONT></P>
<LI>
<P align=justify><FONT size=2 face=Arial><B>Müşteri Temas Noktaları<BR></B>Telefonla iletişim<BR>Yüz yüze iletişim<BR>Yazılı iletişim<BR>Senaryolar ve uygulamalar </FONT></P></LI></UL>
<P align=justify><FONT size=2 face=Arial><B>Eğitim Yöntemi: </B></FONT></P>
<P align=justify><FONT size=2 face=Arial>Eğitim uygulamalı olarak sürdürülecektir. Yapılacak olan uygulamalarla katılımcılar kendilerinin ve iş arkadaşlarının davranışlarını (doğru /yanlış) gözlemleyecek ve irdeleyecekler böylelikle doğru davranış kalıplarını geliştirmelerine katkıda bulunulacaktır.</FONT></P>
<P align=center><B><SPAN style="FONT-FAMILY: Arial"><A style="TEXT-DECORATION: underline; COLOR: blue; text-underline: single" href="http://biymed.us4.list-manage.com/track/click?u=ed66d4ce18bce10ba80298590&id=1e4e49e484&e=38756c26bb"><FONT size=2>2014 Egitim Takvimi</FONT></A></SPAN><FONT size=2 face=Arial><BR> </FONT></B></P></TD></TR>
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<TD style="WIDTH: 100%; BACKGROUND: #ecf5ff; PADDING-BOTTOM: 3pt; PADDING-TOP: 3pt; PADDING-LEFT: 3pt; PADDING-RIGHT: 3pt" vAlign=top width="100%">
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">8-9 Subat 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Mali Tablolar Analizi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">15-16 Subat 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Satin Alma Yonetimi ve Teknikleri</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">UFRS Uluslararasi Muhasebe Standartlari</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">15-16-22-23 Subat 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Satinalma Yonetimi Sertifika Programi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">19 Subat 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Zaman Yonetimi Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">20-21 Subat 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Lojistik ve Tedarik Zinciri Yonetimi Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">22-23Subat 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Finansci Olmayanlar icin Finans Yonetimi Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Satis Becerileri Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Musteri iliskileri Yonetimi Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">ileri Derece Satinalma Yonetimi Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">ISO9001:2008 KYS ic Denetci Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Isletme Butceleri ve Butce kontrol Teknikleri</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Ofis Yonetimi ve Yonetici Asistanligi Egitimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">1-2 Mart 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Uretim Planlama ve Stok Yonetimi</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">22 Mart 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><STRONG><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">ileri Satinalma'da Stratejik Fiyat ve Tedarikci Yonetimi Egitimi</SPAN></STRONG></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">22-23 Mart 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><STRONG><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">Satinalma’da Ileri Yonetim Teknikleri Egitimi</SPAN></STRONG></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial; COLOR: #4e5997">22 Mart 2014</SPAN></B></P></TD></TR>
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<P class=MsoNormal style="TEXT-ALIGN: center" align=center><STRONG><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: Arial">ileri Satinalma'da Sozlesme ve Butce Yonetimi ile Uluslararasi ve Endirek Satinalma Egitimi</SPAN></STRONG></P></TD></TR></TABLE></TD></TR>
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<P style="TEXT-ALIGN: center" align=center><B><SPAN style="FONT-SIZE: 13.5pt; FONT-FAMILY: Arial">B i y m e d E g i t i m </SPAN><SPAN style="FONT-FAMILY: Arial"><BR>Egitim ve Danismanlik Hizmetleri<BR></SPAN></B><SPAN style="FONT-FAMILY: Arial"><BR></SPAN><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">0 212 230 90 09<BR></SPAN></B><SPAN style="FONT-FAMILY: Arial"><BR></SPAN><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">e g i t i m @ b i y m e d . c o m</SPAN></B></P>
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