<html><head>
<meta content="text/html;charset=UTF-8"
http-equiv="Content-Type">
<title></title></head><body><table width="100%" border="0"
cellspacing="0" cellpadding="20">
<tbody>
<tr>
<td height="300" align="center" valign="top"
bgcolor="#D1DBEF">
<table width="650" border="0" cellspacing="0"
cellpadding="0" bgcolor="#FFFFFF" style="border:3px solid
#3d60ac;">
<tbody>
<tr>
<td width="600" height="500"
align="left" valign="top" bgcolor="#FFFFFF">
<table width="650" border="0"
cellspacing="5" cellpadding="0">
<tbody>
<tr>
<td width="116"
height="75" align="left"><img src="cid:8c9ab8f8911d85658a20b42ea6cad8b7"
width="110" height="110" alt="" /></td>
<td width="209"
align="right" valign="middle"><span
style="font-family:'Trebuchet MS', Arial, Helvetica,
sans-serif; font-weight:bold; font-size:26px; color:#333;
text-align:right;">Maxsmith Group</span><br />
<br />
<span
style="font-family:'Trebuchet MS', Arial, Helvetica,
sans-serif; font-weight:bold; font-style:italic;
font-size:14px; color:#d61f29;">Performance
Oriented</span></td>
<td width="305"
align="right"><a
href="http://www.facebook.com/maxsmithgroup"
target="_blank"><img src="cid:8ff0c0f4a66d87644903cb787dbd1120" width="50"
height="63" alt="" /></a> <a
href="https://twitter.com/MaxsmithGroup"
target="_blank"><img src="cid:7d05eb266c283371ff5559af50025af6" width="50"
height="63" alt="" /></a> <a
href="http://www.maxsmithgroup.com/blog/feed"
target="_blank"><img src="cid:bfe68d4db9dd543b4d754355af887f27" width="50" height="63"
alt="" /></a></td>
</tr>
</tbody>
</table>
<table width="650" border="0"
cellspacing="0" cellpadding="5">
<tbody>
<tr>
<td width="640"
height="30" align="right" bordercolor="#3d60ac"
valign="middle" bgcolor="#3B61AD" style="color:#FFF;
font-family:'Trebuchet MS', Arial, Helvetica, sans-serif;
font-size:14px; font-weight:bold; border-top:1px solid #069;
border-bottom:1px solid #069;"><a
href="http://www.maxsmithgroup.com/" style="color:#FFF;
font-family:'Trebuchet MS', Arial, Helvetica, sans-serif;
font-size:14px; font-weight:bold;">Home</a> | <a
href="http://www.maxsmithgroup.com/about-us"
style="color:#FFF; font-family:'Trebuchet MS', Arial,
Helvetica, sans-serif; font-size:14px;
font-weight:bold;">About Us</a> | <a
href="http://www.maxsmithgroup.com/training-calendar"
style="color:#FFF; font-family:'Trebuchet MS', Arial,
Helvetica, sans-serif; font-size:14px;
font-weight:bold;">Upcoming Events</a> | <a
href="http://www.maxsmithgroup.com/contact-us"
style="color:#FFF; font-family:'Trebuchet MS', Arial,
Helvetica, sans-serif; font-size:14px;
font-weight:bold;">Contact Us</a></td>
</tr>
</tbody>
</table>
<table width="650" border="0"
cellspacing="0" cellpadding="5">
<tbody>
<tr>
<td width="640"
height="400" align="left" valign="top" style="color:#000;
font-family:'Trebuchet MS', Arial, Helvetica, sans-serif;
font-size:13px;"><p>Greetings,<br />
<br />
<span style="color: rgb(255, 0, 0);"><span style="font-size:
larger;"><strong>Upcoming Seminar - The ABCs Of Supervising
Others - 17th & 18th October 2013</strong></span></span>
<span style="font-size: larger;"><strong>@ Sarova Stanley,
Nairobi, Kenya.</strong></span><br />
<br />
<span style="font-size: larger;"><strong><span style="color:
rgb(0, 0, 128);">This workshop is for people who are new
supervisors or who are interested in a supervisory position,
as well as those who are lead hands or part-time supervisors
without a great deal of authority.</span></strong></span><br
/>
<br />
This workshop is designed to help participants overcome many
of the supervisory problems they will encounter in their
first few weeks as a boss. Dealing with the many problems a
new supervisor encounters isn’t easy, but it
doesn’t have to lead to discouragement.</p>
<h3><span style="color: rgb(255, 0, 0);">Specific objectives
of this workshop:</span></h3>
<ul>
<li>Clarify roles and responsibilities of the new
job</li>
<li>Adjust to the new role with confidence and the
knowledge you can handle the position</li>
<li>Develop skills in listening, asking questions,
resolving conflict, and giving feedback to employees</li>
<li>Develop a technique for giving employees clear
instructions</li>
<li>Identify techniques to deal with employee
challenges, such as hostility, complaints, and laziness</li>
<li>Understand the importance of developing good
relationships with employees and peers</li>
</ul>
<h2>
<p style="font-size: 12px; font-weight: normal;"><strong
style="font-size: medium;">Course Information</strong></p>
<p style="font-size: 12px; font-weight:
normal;"><u><strong>Event Date:</strong></u> Thursday,
October 17, 2013 to Friday, October 18, 2013<br />
<u><strong>Duration:</strong></u> 2 Days<br />
<u><strong>Time:</strong></u> 8:30AM - 4:30PM<br />
<strong><u>Venue:</u></strong> Sarova Stanley,
Nairobi<br />
<strong><u>Charges:</u></strong> Ksh. 36,500 + VAT Per
Participant / $500 USD<br />
<u><strong>Course Brochure Download
(PDF):</strong></u> <a
href="http://www.maxsmithgroup.com/sites/default/files/The_ABCs_Of_Supervising_Others_Seminar.pdf"
type="application/pdf; length=90709" style="color: rgb(214,
15, 39); font-weight: bold; font-size:
13px;">The_ABCs_Of_Supervising_Others_Seminar.pdf<br />
</a><u><strong>Delegation size:</strong></u> 30<br />
<u><strong>Charges include:</strong></u> Professional
fees, learning materials, meals and refreshments<br />
<u><strong>Charges do not
include:</strong></u> Accomodation, dinner, transport
costs<br />
<br />
<span style="font-size: 10pt;"><a
href="http://www.maxsmithgroup.com/bookings-form?course=The%20ABCs%20of%20Supervising%20Others"
target="_blank"><b><span style="font-size: 13.5pt; color:
rgb(214, 31, 41);">◊ Reserve a Spot Now. Limited Slots
Available. »</span></b></a></span></p>
</h2>
<h2><span style="color: rgb(255, 0, 0);">Course
overview</span></h2>
<h3>Pre-assignment review</h3>
<p>Pre-assignment discussion in small groups.</p>
<h3>Making the transition</h3>
<p>Discuss how your role will change when you become a
supervisor. Developing solutions to common concerns of new
supervisors.</p>
<h3>Responsibilities of a supervisor</h3>
<p>Explore the three main areas of responsibility and work
through two case studies.</p>
<h3>Setting goals</h3>
<p>Set SMART goals to help you succeed.</p>
<h3>Planning for success</h3>
<p>Discuss the value of short and long range planning.</p>
<h3>Listening skills</h3>
<p>Learn about and practice active listening skills.</p>
<h3>Asking questions</h3>
<p>Develop another key communication skill: Asking good
questions.</p>
<h3>Giving feedback</h3>
<p>Master the invaluable skill of giving feedback – an
important, yet often tricky undertaking.</p>
<h3>Ask for what you want</h3>
<p>Learn ways to ask for what you want, whether it’s
more staff, better resources, or a pay raise.</p>
<h3>Giving instructions</h3>
<p>Five key points to giving good instructions.</p>
<h3>Orders, requests, and suggestions</h3>
<p>Learn about these three specific types of
instructions.</p>
<h3>Managing conflict</h3>
<p>Learn two different processes for managing conflict, and
then practice those processes during a skill building
exercise.</p>
<h3>Dealing with difficult employees</h3>
<p>Discuss how to deal with four common types of problem
employees: The chronic complainer and the over-dependent,
the lazy, or the hostile employee.</p>
<h3>Dealing with others</h3>
<p>General tips to remember when dealing with others,
including power talk and the rules of likeability.</p>
<h3>The reciprocal quality of relationships</h3>
<p>Explore your personal network and how to be a positive
influence in it.</p></td>
</tr>
</tbody>
</table>
<table width="650" border="0"
cellspacing="0" cellpadding="5">
<tbody>
<tr>
<td width="640"
height="50" align="center" valign="top" bgcolor="#FFFFFF"
style="color:#000; font-family:'Trebuchet MS', Arial,
Helvetica, sans-serif; font-size:13px; border-top:3px solid
#069;">© 2013. Maxsmith Group Limited. All
Rights Reserved.<br />
Windsor House,
University Way, 4th Floor. P.O Box 399 - 01001, Nairobi,
Kenya.<br />
Phone : +254-20-230-8975
Safaricom: +254-718-860-470 Airtel: +254-788-514-041<br />
Email:
<u>info@maxsmithgroup.com</u> Website:
<u>www.maxsmithgroup.com</u></td>
</tr>
</tbody>
</table>
<table width="650" border="0"
cellspacing="0" cellpadding="5">
<tbody>
<tr>
<td width="640"
height="50" align="center" valign="top" bgcolor="#CCCCCC"
style="color:#000; font-family:'Trebuchet MS', Arial,
Helvetica, sans-serif; font-size:11px;
text-align:center;"><span style="color:#000;
font-family:'Trebuchet MS', Arial, Helvetica, sans-serif;
font-size:13px;"><div class="emailfooter">--<br />
If you do not want to receive any more newsletters, <a
href="http://mglskills.com/enewsletter/?p=unsubscribe&uid=461e43cf47d00966a7631c439e1a750b">this
link</a><br />
<br />
To update your preferences and to unsubscribe visit <a
href="http://mglskills.com/enewsletter/?p=preferences&uid=461e43cf47d00966a7631c439e1a750b">this
link</a><br />
<br />
Forward a Message to Someone <a
href="http://mglskills.com/enewsletter/?p=forward&uid=461e43cf47d00966a7631c439e1a750b&mid=5">this
link</a></div></span></td>
</tr>
</tbody>
</table>
<table width="650" border="0"
cellspacing="0" cellpadding="5">
<tbody>
<tr>
<td width="640"
height="100" valign="top" bgcolor="#FFFFFF"
style="color:#000; font-family:'Trebuchet MS', Arial,
Helvetica, sans-serif; font-size:11px;
text-align:justify;">Disclaimer & confidentiality note:
Everything in this e-mail and any attachments relating to
the official business of MaxSmith Group is proprietary to
the Company. It is confidential, legally privileged and
protected by law. MaxSmith Group does not own and endorse
any other content. Views and opinions are those of the
sender unless clearly stated as being that of MaxSmith Group
or its subsidiaries and associated companies. The person
addressed in the e-mail is the sole authorised recipient.
MaxSmith Group can not assure that the integrity of this
communication has been maintained nor that it is free of
errors, virus, interception or interference. Although this
e-mail and any attachments are believed to be free of any
virus or other defect which might affect any computer
system, it is the responsibility of the recipient to check
that it is virus-free and the sender accepts no
responsibility or liability for any loss, injury, damage,
cost or expense arising in any way from receipt or use
thereof by the recipient.</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table></body></html>