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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">We have places available on our Marketing and Customer Service Strategies training course running in Manchester on 15 July. Rates start at £99 per person.</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana; color: #333333">When the economic climate is so difficult, the one thing that might just separate your organisation from the rest is the way you market your product, idea or service and look after your clients. The aim of this programme is to develop and improve your organisation through enhanced marketing skills and the service you provide to your clients. We focus on the key areas of finding new clients; promotion and publicity; creating a successful client experience; image and presentation skills.<b> </b></div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana; color: #333333">By the end of this training course, through the use of practical and ‘life-like’ activities, group work, role play, debate, guided discussion and case studies, delegates should be able to demonstrate a solid understanding of how to apply the following to their day-to-day business to grow market share, enhance consumer awareness and build on existing goodwill: </div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">An introduction to client behaviour</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">How clients make purchasing decisions and buying situations</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">The influences that affect client decision making</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">How to use the client decision making process to create demand</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">The promotional mix - advertising, sales promotions, personal selling, direct marketing and PR</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Understanding the customer service framework</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Creating customer satisfaction and how to retain clients</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Handling complaints</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Image and the importance of first impressions</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Your current organisational image and how to improve it</div>
<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">The values you want your organisation to project</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">We run training workshops for the higher education, government and not-for-profit sectors in the media, communication and organisational development fields and we'd love to add you to our list of satisfied customers.</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">So much so, in fact, that we're offering significant discounts<span style="color: #d23524"> </span>on any of our courses booked over the summer. </div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">To see the full range simply visit <a href="http://ethreemail.com/e3ds/mail_link.php?u=http%3A%2F%2Fethreemail.com%2Fe3ds%2Fmail_link.php%3Fu%3Dhttp%253A%252F%252Fwww.trainingdevelopment.biz%252F%26i%3D0%26d%3D9VW9345W-X370-4ZWW-80Z0-1VX7WVX02U8U%26e%3Dricharduridge%40mac.com&i=0&d=V1V3X8Z8-5UY0-4XUW-9V80-Y286UX2Y8W53&e=xfs@oss.sgi.com"><span style="text-decoration: underline ; color: #0030f2">www.trainingdevelopment.biz</span></a> and choose a workshop that takes your fancy, click on the "book now" button and enter "summerspecial" in the promotional code box.</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">If you'd prefer to place an order by phone or discuss your in-house training requirements please call us on 01584 890970.</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Best wishes.</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Verdana">Sandy Keating</div>
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<div style="margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Verdana; color: #333333">If you've received this email by mistake please accept our apologies. To avoid receiving similar emails in future send a message to <a href="mailto:remove@trainingdevelopment.biz"><span style="text-decoration: underline ; color: #0030f2">remove@trainingdevelopment.biz</span></a> - <i>from the email address you would like to be removed</i>. If you have any queries you can contact us on 01584 890970 or write to us at Crosshands Limited, Coreley, Ludlow, Shropshire SY8 3AR. Our VAT number is 682 1126 51 and our company registration number is 3136393.</div>
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