Seminar: Administrative Assistants and Executive Secretaries Seminar - 22nd and 23rd August 2013

[Marie Ekeno]

Greetings,

We would like to take this opportunity to inform you that Maxsmith
Group Ltd has organized a seminar on "Administrative Assistants and
Executive Secretaries Seminar" on 22th and 23th August 2013 at Sarova
Stanley Hotel Nairobi. We would be highly honored if you can spare
some time from your busy schedule to attend the seminar. We do look
forward to seeing you.

Read more about this seminar from our website
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Administrative Assistants & Executive Secretaries Seminar - 22nd &
23rd August 2013 @ Sarova Stanley, Nairobi, Kenya.

Management assistants and professional secretaries are struggling with
an ever-increasing workload, in jobs considered among the most
difficult, both in the private and public sectors. This unique
workshop has been specifically designed for those competent workers to
obtain current knowledge and competencies in the practice of this
demanding profession.

Workshop Objectives

The focus is on practical skills, tools and techniques to improve
productivity, build a winning team with management and peers, and
maximize value to your organization. The specific objectives of this
unique experience are to help you:

 Set and negotiate goals and priorities in partnership with your
manager(s);
 Organize your day and manage your time including deadlines, e-mail,
voice mail, meetings, drop-in visitors and time-wasters;
 Validate where your time actually goes (based on facts not
perceptions)
 Prevent crises, manage conflicts, difficult people and awkward
situations assertively using Roger Fisher's method
 Make your manager(s), peers, teammates and staff (if any) more
effective; improve your working relationships; assume more leadership
and managerial responsibility without the benefit of authority;
 Clarify your role, prevent role conflict, and excel in working with
peers, multiple managers and demanding clients;
 Harness the untapped opportunities brought about by the power of new
technologies
 Practice in a friendly atmosphere and seek guidance from the seminar
leader
 Make your job more meaningful, build trust, and take charge of your
growth and career plans.

Prework

Much of your time during this workshop will be invested to deal with
back-office challenges, opportunities, and skills to deliver top
performance and build a winning team. We believe learning occurs most
readily when quickly applied to real-life situations you care about.
Therefore, we want you to do some thinking before the workshop about
two interpersonal situations you have a difficulty with on the job,
e.g. negotiating priorities with one or more bosses, cutting off
conversations, keeping people from disturbing your manager(s),
delegating work to others, enforcing deadlines. Who is involved? When
does it occur? How do you usually handle the situation?

Why Is This Program Unique?

This workshop is practical in every sense of the word by virtue of
several unique features:

 You will leave with proven techniques and skills to effectively
manage the obstacles facing experienced secretaries and management
assistants such as the constant change in priorities and task urgency,
the need to meet the expectations of multiple bosses, limited
authority, dealing with powerful individuals, scarce resources,
coupled with the challenges to balance relentless work demands with
personal obligations.
 The curriculum integrates a rigorous, thorough and practical approach
that goes beyond what others cover in courses of same duration. You
will be trained to apply a unique framework derived from the seminar
leader's own practice. Originally developed for managers, this
framework was found practical and highly relevant to the needs of
executive secretaries and administrative assistants who have attended
this program.
 In summary, this workshop provides you with leading-edge people
skills plus tools and techniques to yield high payback to your
organization and real worth to its clients, in the shortest possible
time.

Seminar Information:

*Event Date: *August 22th to 23th, 2013

*Duration: *2 Days

*Time: *8:30AM - 4:30PM

*Venue: *Sarova Stanley Hotel, Nairobi, Kenya.

Delegation size = 30

*Charges: *Ksh. 36,500 + VAT (Ksh. 5,840) = 42,340 Per Participant /
$500 USD

Charges Include: Professionals fees, Learning materials, Meals &
Refreshments

Charges do not Include: Accomodation, dinner and travel

*◊ Reserve a Spot Now. Limited Slots Available. »*
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Detailed Course Outline:

 1. Introduction: Working Together

 Framework and tools
 Personal assistance
 Unique resources for admin. assistants & secretaries
 Managing conflicts & difficult people. 

 An introduction. More later.
 
 2. Taking Charge without the Benefit of Authority

 Understanding the importance of your position
 How to get and apply constructive power and get results without the
benefit of authority
 How to use other instruments of influence and control
 Demonstration and practice
 Profession executive assistant: A model of success
 Managing your boss: How to help building a winning team
 
 3. How to Set Goals and Priorities: Goal Maps

 How to set personal and business goals: practical tests
 How to validate your objectives and prevent serious errors
 Practice exercise on validating business and personal goals
 How to negotiate and resolve goal conflicts
 How to set and validate priority: Practical in-basket exercise
 
 4. Personal Organization - Scheduling Your Day

 How to assess urgency and set reasonable deadlines
 Griessman: Know where your time goes
 How to control your day and focus on high-return tasks
 How to work in an open-office environment
 The quiet hour: How to make it happen
 
 5. How to Reduce Workload and Work Smarter

 Working smarter not harder

 Eight ways to secure greater control over your agenda

 Four bad drivers to watch
 High-productivity tools for managers and assistants
 
 6. Face-to-Face Meetings and Conference Calls

 Video: Meetings Bloody Meetings
 How to define and communicate the purpose, agenda, and setting (time
& location) for a meeting
 Sequencing agenda items: Going beyond priority and urgency to avoid
common pitfalls
 How to set and communicate the ground rules in advance
 How to run effective meetings, stimulate a dialogue, remain focused
and on target, summarize and record progress and conclusions
 Managing follow-up issues: who does what? When?
 Who should be informed?
 Admiral Rickover tips and Harvard tools for flawless management of
meetings
 
 7. How to Improve E-mail & Other Communication Skills

 How to prevent verbal and written misunderstandings

 Set of words to avoid; powerful vocabulary to use

 How to harness the power of e-mail: 26 practical tips
 Professional telephone and voicemail techniques (supplementary
materials)
 Reading skills: Best practices from high achievers

 8. How to Control Major Time-Wasters

 How to control drop-in visitors and get your work done
 How to substantially reduce frequent interruptions by superiors and
peers

 Demonstration and practice

 How to say "No" without offending anyone?
 Dealing with other major time-wasters

 Phone calls, paperwork, equipment and working tools

 9. Managing Conflict, Difficult People and Situations

 Understanding interpersonal-situation dynamics and the different
mindsets, motives and fears of difficult people
 Managing both aggressive and passive people including bosses,
coworkers, and others
 Video demonstration and group discussion on managing people who are
passive, resistant or openly hostile
 How to go beyond symptoms to identify the real sources of conflict
 From conflicting to cooperative relationships: FIRO-B tips on
openness, trust and communication
 Working with a difficult boss: Skills & practical tips; demonstration
 
 10. Tools for Rapid Internet Search and 

 Other Profitable Applications for Admin. Assistants

 Getting prompt results with the best search engines
 Mining the Web: Live online demonstration
 New ways to accelerate composition and validate phrases not found in
dictionaries
 Proven practical tips to avoid wasting time online
 Teamwork: How to use the Invisible Web to improve performance
 
 11. Leadership & Delegation:

 Preparing for managerial responsibility

 How to clarify your role with management and coworkers
 Team Exercise: How to prevent role conflicts between managers,
assistants and others
 Degrees of delegation
 What and how to delegate work to others
 Getting your manager to delegate to you
 The foundations of a winning team (compatibility):

 How to lever each other strentghs

 Leadership: Key attributes that will help you lead both in a normal
situation and in crisis
 
 12. Building the Foundation for Career Excellence

 Removing barriers to professional growth
 Most valuable leadership knowledge (not necessarily diplomas) and
skills for leaders and assistants
 Beyond accuracy and speed: Lessons from ex-secretaries

 Sarina Russo: A role model from the bottom of the heap
 Carly Fiorina: From typist to President, Hewlett-Packard
 Robin Eisenbrei: A trailblazer in an industry mostly run by men

 Maximizing opportunity and visibility

 Turning your job into a career step

 Herb Shepard: Essence of a Proactive Life
 
 13. Synthesis & Conclusion

 How to achieve balance and fully enjoy life
 Best sources for ongoing improvement



© 2013. Maxsmith Group Limited. All Rights Reserved.
Windsor House, University Way, 4th Floor.
P.O Box 399 - 01001, Nairobi, Kenya.
Phone : +254-20-230-8975
Safaricom: +254-718-860-470
Airtel: +254-788-514-041
Email: info at maxsmithgroup.com
Website: www.maxsmithgroup.com


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