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| Emotional
Intelligence- Another kind of Smart |
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Emotional
intelligence is crucial in workplace peformance. People
with high levels of emotional intelligence are able to
foster stronger relationships, have greater career
success and more effective leadership skills. The birth
of the term ‘Emotional Intelligence’ served as a missing
link in the shocking finding that people with average IQ
perform better than those with higher IQs 70% of the
time. In this workshop, you will learn how to raise your
emotional intelligence and communicate effectively with
everyone and anyone. |
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| Different
Strokes for Different Folks |
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We are in the business of building
relationships! People are not necessarily difficult to
deal with. They only seem difficult because we lack the
skills of an appropriate communication style. It is
imperative that we are equipped with the essential
skills to handle different groups of people.
You will learn the appropriate
communication styles that will help avoid ineffective
communication and improve work relationships. Do not let
negative experiences affect your willingness to try and
get along with anyone! Discover how you can use the DISC
as a tool to come out tops with not just textbook
answers but tried and tested techniques as
well! | |
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| Key Takeaways - Learn
Tangible skills to Connect, Engage and influence as a manager
and leader. |
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This workshop delivers a step-by-step program for
increasing your EQ through
Relationship Building
- Using EQ to interact positively with your colleagues and
subordinates; and clients.
- Identifying, discerning and escalating people’s needs.
- Maintaining ongoing relationships.
- Reading people by identifying one’s perception, values
and belief system.
Discovering People Communication
Tendencies
- Personality development—nature or nurture?
- Understanding the 4 communication styles.
- How to use the four personality type psychometric tool
(DISC) to communicate to different groups of people.
- How to leverage on one’s strengths and work on his/her
weaknesses.
- Understanding the differences between behaviour and
intentions-Customising communication style to different
profile types.
Using the DISC to promote team cohesiveness and
buddy systems.
- Improve participants’ performance levels.
- Reduce stress levels among colleagues.
- Confidently handle and lessen grievances and complaints
in a systematic and calm fashion.
- Master the art of objection handling and work towards a
resolution.
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| Who Should
Attend? |
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This course is designed for every working
professional who yearns to understand where their internal and
external customers are coming from. |
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| Testimonial -
Practical Guide to Help you and your team to reach Peak
Performance Level |
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The topic is thought-provoking, and the
trainer is very persuasive and knowledgeable on the subject
mater - Assab Pacific
Highly entertaining and engaging speaker.
Love the way she shares her experience & applied on the
course objectives. - Centre for Management
Technology
Extremely informative and interesting.
Everything is well organized. Trainer is excellent and
enlightening. Thank you. - Building and Construction
Authority, BCA Singapore |
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| Communication Guru –
Ms Caroline Dawson |
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Ms Caroline has more than 16
years of invaluable experience in soft-skills
communication. During her numerous corporate exposure
with local and foreign participants, Caroline has
provided counselling and coaching services to many
multicultural individuals and teams while also mentoring
fellow educators in developing their professional skills
Caroline’s wide ranging expertise in
the field of communication and management is just one
half of the equation as her focus lies in the other
where corporate education must always serve the business
need and that any development intervention is an
investment that must deliver a return. By closely
observing and identifying individuals with special
learning needs, she has maintained that experiential,
innovative teaching methods and highly interactive
curriculum are key motivational factors that enhance
one’s communication and personal development
skills.
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| Don't wait : Seats are
limited - Register Today! |
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| Please
contact Grace @ 6720 3333 | grace@xxxxxxxxxxxxxxxxxxxx
for more information. |
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| Date |
23 Aug 2016 (Tue) |
| Venue |
100 Orchard Road, Concorde Hotel
Singapore |
| Time |
9am to 5pm |
| Fee |
$588
| $352.80 (after 40% PIC
Inclusive of 2 coffee
breaks, light refreshments and buffet lunch |
| Enquiries |
Grace @ 6720 3333
grace@xxxxxxxxxxxxxxxxxxxx | |
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Over
100 Upcoming Courses
Engage, motivate and
inspire your team today! Check out our latest course listing
or contact us @ 6720 3333 for A FREE Quotation for Customized
In-house training |
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Save
40% or up to 400% Tax Rebate via Productivity and Innovation
Credit (PIC)
For more information, contact us or
visit
http://www.iras.gov.sg/irashome/picredit.aspx |