Upcoming Seminar - The ABCs Of Supervising
Others - 17th & 18th October 2013
@ Sarova Stanley,
This workshop is for people who are new
supervisors or who are interested in a supervisory position,
as well as those who are lead hands or part-time supervisors
without a great deal of authority.
This workshop is designed to help participants overcome many
of the supervisory problems they will encounter in their
first few weeks as a boss. Dealing with the many problems a
new supervisor encounters isn’t easy, but it
doesn’t have to lead to discouragement.
of this workshop:
- Clarify roles and responsibilities of the new
- Adjust to the new role with confidence and the
knowledge you can handle the position
- Develop skills in listening, asking questions,
resolving conflict, and giving feedback to employees
- Develop a technique for giving employees clear
- Identify techniques to deal with employee
challenges, such as hostility, complaints, and laziness
- Understand the importance of developing good
relationships with employees and peers
Event Date: Thursday,
October 17, 2013 to Friday, October 18, 2013
Duration: 2 Days
Time: 8:30AM - 4:30PM
Venue: Sarova Stanley,
Charges: Ksh. 36,500 + VAT Per
Participant / $500 USD
Course Brochure Download
Delegation size: 30
Charges include: Professional
fees, learning materials, meals and refreshments
Charges do not
include: Accomodation, dinner, transport
◊ Reserve a Spot Now. Limited Slots
Pre-assignment discussion in small groups.
Making the transition
Discuss how your role will change when you become a
supervisor. Developing solutions to common concerns of new
Responsibilities of a supervisor
Explore the three main areas of responsibility and work
through two case studies.
Set SMART goals to help you succeed.
Planning for success
Discuss the value of short and long range planning.
Learn about and practice active listening skills.
Develop another key communication skill: Asking good
Master the invaluable skill of giving feedback – an
important, yet often tricky undertaking.
Ask for what you want
Learn ways to ask for what you want, whether it’s
more staff, better resources, or a pay raise.
Five key points to giving good instructions.
Orders, requests, and suggestions
Learn about these three specific types of
Learn two different processes for managing conflict, and
then practice those processes during a skill building
Dealing with difficult employees
Discuss how to deal with four common types of problem
employees: The chronic complainer and the over-dependent,
the lazy, or the hostile employee.
Dealing with others
General tips to remember when dealing with others,
including power talk and the rules of likeability.
The reciprocal quality of relationships
Explore your personal network and how to be a positive
influence in it.