John - I have to say that I can't argue with them. They are set up
to support their product, and XFS is not (in) their product. I wish
it were, but until then, I would expect them to respond just as they
are. Signing up to a service level agreement on an "alien" product
would be foolish of them. It's just bid'ness. (/me has been watching
gangster movies this week).
OTOH, if you let them know that they're missing out on your $2.5k because
they don't have XFS, that might put some pressure in the right direction.
-Eric
On Thu, 29 Aug 2002, John W wrote:
> I asked about doing that when looking at the product.
>
> They were not willing to support the kernel issues if the Kernel were
> recompiled, or file system changed. That
> dang well makes it impossible to use XFS and have meaningful contract
> support from RH.
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