Amr Fahmy
Buheira Towers, Apt# 602, Sharjah , U.A.E.
Tel: (97150) 2046882 Email: amoor7691@gmail .com
PERSONAL INFO:
" 31 years old with Egyptian / American green card citizenships.
" Married with one child.
" Residing in Sharjah, but relocation is not a problem and can be swift.
"Languages:
o Proficient in both Arabic and English.
OBJECTIVE:
To obtain a focused managerial position that would utilize and build on my
previous experience, education and skills.
SUMMARY:
Over 10 years of diverse managerial experience in marketing, advertising, HR
and customer service for both goods and services, including call centre,
e-commerce and in and out of office operations. Superior communication and
people skills abilities while being a team player. Proven ability to
dramatically increase sales while decreasing costs and losses. Fast learner,
easily adapts to any market and skillful at developing and implementing
successful strategies, motivational tools, policies, and leading methods to
reach and exceed goals. Strong commitment to customer satisfaction and product
quality through bench marking and building customer loyalty.
ACCADEMIC QUALIFICATIONS:
" Certificate of Business administration - Florida Metropolitan University ,
Tampa , Florida , U.S.A .(2001)
EMPLOYMENT HISTORY:
Continent Advertising ( Hawyia logo design specialist)
Nov 2005 - Aug 2007
Business Development Manager
" Handling The Hawyia division that consists mainly branding small and
medium
business and newly established companies.
" Put a strategy plan to market and getting leads to develop and expand
the
field of branding.
" Managed a team of four and directed the graphic designer.
Amr Fahmy
Page Two
Tel: (97150) 2046882 Email: amoor7691@xxxxxxxxx
DIT Group(Forbes Arabia Magazine) Dubai, U.A.E.
AUG 2005 - Oct 2005
Magazine,Stars,Impulse,ARN and Forbes Arabia Magazine.
Account Manager& media planner (Forbes Arabia)
" Assessed meetings with advertising agencies to introduce the magazine
and
put us on the media plan.
" Held meeting with my category clients that is assigned to me like
realestate,cars, banks ,investements, hospitals and insurance.
" Produced numerous reports and recommendations about the results of the
meetings.
" Closing the deals and meeting the target that set for me.
M.G.Motorsports, Dubai Investement Park , Dubai, U.A.E.
Jan 2004 - July 2005
Its one of the qualified tuning mechanical shops in the Dubai area in
which we prepare the rally cars from A to Z and ship them overseas like to
Russia and France.
PR and Marketing Executive
" Assessed meetings with the potential clients that has interest in the
motorsports and educate them in a way to convince and sell the product.
" Held meeting with managing director to get feed back on project cars
and how
to improve the business strategy.
" Produced numerous reports and recommendations about the results of the
meetings and next projects.
" Shortened the gaps between the running costs and profit.
Teleperformance Canada, Toronto, Ontario, Canada. (FullTime)
Feb 2003 - Nov 2003
The third largest call centre outsourcer in the world, it has been managing
sophisticated CRM programs on behalf of Canadian and North American Fortune
100 companies.
Supervisor
" Started off three pilot projects with great success, which are:
o Citibank Master Card and Manulife Financial Campaign.
o BMO Bank of Montreal Mosiak Master Card Campaign.
o Direct Energy and ACE-INA Insurance Canada Campaign.
" Coached and motivated both teams and individuals to meet and exceed set
goals.
" Monitored and coached employees to maintain the desired quality to make it
more of a customer focused operation.
" Built a solid relationship with my subordinates, direct report, colleagues
in various departments, and the upper management.
Amr Fahmy
Page Three
Tel: (97150) 2046882 Email:
amoor7691@xxxxxxxxx
Bella Auto Sales, Tampa, Florida
Feb 2002 - Jan 2003
It's a Self-owned business that deals with pre-qualified quality used cars.
Owner and Manager Director
" Founder and established this used car dealership.
" Went to car auctions to fetch for high quality used cars with affordable
price.
"Managed marketing and customer service strategies, forecasting, and payroll.
" Acquired new clients from competitors.
" Introduced, analyzed and designed training methods and materials.
"Maintained open channels of communications.
"Held regular performance appraisals and established motivating goals to
resolve any discrepancies.
Bank Of America, Tampa , Florida.
Feb 1996 - Jan 2002
One of the largest banks in United States
Customer Service Manager
" Continually educated staff on key products/services and current consumer
trends.
" Introduced "Courtesy-Sales" calls to increase sales volume.
" Organized products and services road shows across States.
" Maintained a continuous increase in sales.
" Directed eleven Sales Representatives and three Customer Service agents.
Team Leader
" Led benchmarking projects to halt competition and increase customer loyalty.
" Created innovative merchandise displays and promoted in-store specials and
events.
"Directed nine Sales Representatives.
Customer Service Representative
"Exceeded my selling goals every month of the year.
" Earned "Employee of the Month" awards several times, working full time while
attending university
Amr Fahmy
Page Four
Tel: (97150) 2046882 Email:
amoor7691@xxxxxxxxx
Burdines Retail Store, Tampa, Florida (Part Time)
Feb 1995- Jan 1996
A Retail store that has more the one division that includes men clothing
,women clothing ,textiles, watches and textiles.
Sales Executive
" Assisted customers with shopping decisions.
" Provided the customer with various options depending on their needs.
"Reaching my sales target for the month and achieving my bonuses.
COMPUTER SKILLS:
" Applications:
o Adobe: Acrobat and Photoshop, Corel draw, illustrator CS2
o Microsoft: Excel, Project, FrontPage, Outlook, PowerPoint and Word.
" Databases: 4th Dimension and Microsoft Access
" Operating Systems: Microsoft Windows 95, 98, NT, Me., 2000 and XP
" Call Centre Dialers:
o SunDial Predictive Dialer.
o Davox Predictive Dialer.
o Vox Dialler.
REFRENCES AND DOCUMENTATIONS:
Will be furnished upon request.
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